Shahana |Digital Marketer

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Hello, I am

Shahana

I’m a passionate B.Tech ECE graduate with expertise in WordPress development, SEO, and digital marketing. My journey includes roles in customer support and digital marketing, where I managed campaigns, content creation, social media, and web optimization. I’m continuously enhancing my skills to build a dynamic career at the intersection of technology and marketing.

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SERVICES

Digital Marketing & Lead Generation

I design and run targeted digital marketing campaigns across platforms like Facebook, Instagram, and Google Ads. From audience research to ad creation, I focus on generating quality leads, improving conversions, and tracking campaign performance to maximize ROI.

Content Creation & Management

I create compelling content for websites, blogs, and social media. Using tools like Canva and AI-driven platforms like ChatGPT, I develop visuals, posts, and articles that engage audiences and reflect brand identity.

WordPress Website Development

I specialize in WordPress website setup, customization, plugin integration, and speed optimization to create user-friendly and high-performing websites. Whether you need an e-commerce site, a blog, or a business website, I offer end-to-end solutions, including ongoing maintenance and security updates.

Customer Support & Virtual Assistance

With experience in customer support, I provide live chat and email support to ensure smooth customer interactions.

Multi-Platform Marketing & Classifieds Management

I post and manage marketing campaigns on platforms like OLX, Expatriates, Facebook Marketplace, Opensooq, Mourjan, Weetas, and others. This ensures maximum visibility, reaches the right audience, and drives engagement across local and regional channels.

SEO Optimization

Optimize websites for search engines to improve visibility and organic traffic. This includes keyword research, on-page SEO (meta tags, headings, internal linking), off-page SEO strategies, and Google Business Profile optimization for better local search rankings.

Content Creation & Management

Create compelling content for websites, blogs, and social media. Using tools like Canva and AI-driven platforms like ChatGPT, I develop visuals, posts, and articles that engage audiences and reflect brand identity.

Social Media Marketing & Branding

Plan, design, and schedule social media content to enhance brand presence. By analyzing engagement metrics, I refine strategies to grow followers, increase reach, and boost audience interaction across Instagram, Facebook, and other platforms.

Google Business Profile & Local SEO Management

Optimize Google Business profiles to improve local search rankings and visibility. Update business information, post updates, manage reviews, and track engagement for performance analysis.

WORK EXPERIENCE

Digital Marketer – Smart Way Facilities, Bahrain

1. Plan and execute lead generation campaigns on social media and Google Ads.

2. Create Instagram posts, ad creatives, and visual content for marketing

campaigns.

3. Manage website content updates, edit pages, and optimize WordPress sites.

4. Run SEO strategies and manage Google Business Profile to improve local search

visibility.

5. Post and manage listings on multiple marketing platforms including OLX,

Expatriates, Facebook Marketplace, Opensooq, Mourjan, Weetas.

6. Track and analyze campaign performance to optimize leads and engagement.

7. Assist with Municipality Applications and other digital documentation workflows

Associate Customer Support – Sutherland Global Services, Kochi, India

1. Handled customer queries and issues via email.

2. Resolved customer complaints efficiently, maintaining high customer satisfaction.

3. Documented customer interactions and reported recurring issues for process

improvement.

Areas Of Expertise

✅ Digital Marketing & Lead Generation:

  • Plan and run targeted campaigns on Meta Ads, Instagram, and Facebook to generate quality leads.
  • Conduct keyword research using Google Ads to optimize campaign targeting and improve content strategy.
  • Monitor and analyze campaign performance to maximize ROI and improve conversions.

✅ Multi-Platform Marketing

  • Posting and managing listings on OLX, Expatriates, Facebook Marketplace, Opensooq, Mourjan, Weetas
  • Ensuring brand visibility and engagement across local and regional platform

✅ SEO & Google Business Profile Management

  • On-page SEO: keyword research, meta tags, headings, internal linking
  • Local SEO: Google Business Profile setup, optimization, and review management
  • Performance tracking using analytics tools

✅ Content Creation & Design

  • Creating posts, graphics, and blog content using Canva and ChatGPT
  • Designing engaging visuals for social media and websites
  • Maintaining brand consistency across digital channels
Skills

🔹Digital Marketing & Lead Generation

  • Meta Ads, Instagram Ads, Facebook Ads
  • Lead generation campaigns, audience targeting, performance analysis

🔹SEO & Analytics

  • On-page SEO: keywords, meta tags, headings, internal linking
  • Google Business Profile optimization
  • Google Analytics & campaign performance tracking

🔹Content Creation & Design

  • Social media posts, blog content, website content
  • Canva, ChatGPT, image editing, graphics design

🔹WordPress & Website Management

  • Theme customization, plugin integration
  • Website edits, responsive design, performance optimization

🔹Multi-Platform Marketing

  • OLX, Expatriates, Facebook Marketplace, Opensooq, Mourjan, Weetas
  • Posting, managing, and optimizing listings for better engagement

🔹Soft Skills

Problem-solving, attention to detail, communication, time management

🔹 Customer Support: Live Chat & Email Support.